Frequently Asked Questions (F.A.Qs)
Order
Orders typically ship within 24-48 hours. Depending on location, you can expect to receive your order within 2 to 7 days.
Please note that due to global logistical delays, all shipping carriers no longer guarantee transit times. While you’ll likely receive your order within the estimated timeframe, it’s not a guarantee.
Your order number will be in your order confirmation email sent right after you place an order on our website.
We accept all major credit cards.
Please email us at [email protected] to update your order. We will try our best to make the changes before your order ships so don’t wait too long to reach out to us.
Wow, that’s disappointing! We are so sorry about that experience. Please send an email with a picture of the damage to [email protected] with your order number and we’ll be sure to send you a replacement.
Please be sure to reach out to us within 30 days of purchase date.
Shipping & Returns
We only ship within the contiguous United States at this time. Alaska and Hawaii are subject to different shipping rates. We are working towards shipping to more countries.
If you’d like to have Pickytarian products available in your country, please email [email protected].
We offer free shipping for orders that are $75 and over within the contiguous United States. Shipments to Alaska and Hawaii are subject to additional shipping charges.
Bummer! We are sorry you’re not satisfied with your purchase. Please email us at [email protected] with request and if you’re up for it, your feedback as well. We take quality seriously and your feedback will help us make improvements to our products.
For a refund, please provide your order number and date of purchase. We will do our best to process refunds within 3 to 5 business days.
As far as returns, you’re not required to return the product as we’d rather save you the trouble and spare the environment as well.
All requests for replacements or refunds must be submitted within 30 days of the purchase date to be considered.
Products
We recommend and request that our customers reduce, reuse, and recycle always!
However, there are those special occasions where spending more time with loved ones and less time on clean up is of paramount importance. In those rare instances, we want you to be picky…Use Pickytarian!
Our tableware products are compostable. They breakdown within 2 to 6 months in commercial composting facilities.
Pickytarian’s dinnerware plates are made from bamboo fiber, sugarcane fiber and wood fiber.
Pickytarian’s cutlery/utensil products are made from bamboo powder and compostable fibers.
Pickytarian’s dinnerware products are designed in America. Our tablewares are ethically sourced and made in china.
We have looked far and wide for partners in the United States but to no avail. If you’re a U.S. manufacturer who is interested in partnering with us, please send an email to [email protected]
Not at this time. If this is something that you think we should offer, please email us at [email protected] and we’ll be sure to take this into consideration. Thank you.
Pickytarian products are only available online at this time. If you’re a retailer who would like to carry our products in your stores, please send an email to [email protected]
Other
We donate to organizations whose mission is to eradicate homelessness and food insecurity.
Our founder volunteers weekly with the Grass Roots Neighbors, a volunteer-run organization that meets the needs of those experiencing food and housing insecurity. Grass Roots Neighbors is a recipient of your donations so thank you for your purchase!
We welcome partnership opportunities. Please send an email to [email protected].
Please send an email to [email protected] and someone will get back to you within 72 hours.
